It can always happen that something doesn’t go quite as planned. We encourage you to first report complaints to us by emailing firstname.lastname@example.org. If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
From February 15, 2016, it will also be possible for consumers in the EU to file complaints through the ODR platform of the European
Commission. This ODR platform can be found at http://ec.europa.eu/odr If your complaint is not already being processed elsewhere, you are free to file your complaint through the European Union platform.